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Quick Links - Click on a topic of Interest
  1. About Us
  2. Shipping
  3. Returns
  4. Privacy Policy
  5. Training Tips
  6. Order a Sample
  7. Contact Us

1. About Us


At Pads4Puppies.com our goal is to provide the highest quality puppy training pads to our customers at unbeatable low prices and with fast free shipping to your door.  We have been providing our high quality bedpads, underpads, and CHUX to the healthcare community for years under our parent company and some of our customers informed us that they were using our pads to train puppies.  They raved to us about the quality of our product outperforming other potty pads already on the pet supplies market.  They told us how they loved the plastic back sheet on our product and how that prevented the wee pads from tearing with puppy paws running across them or when fully saturated.  Plus, those who had trained with our premium pads were very happy with the higher absorbency and the tape on the back.  The tape would keep the puppy pad firmly in place even with the dog running all over them.


We saw this as a great opportunity to introduce our quality poly back training pads to a whole new market that seems to be waiting on a product just like what we have already been selling for years.  We are very pleased to offer our superior quality puppy pads to you at our everyday low prices.  We are in the office Monday through Friday from 8:00 a.m. – 5:00 p.m. PST.  Please feel free to contact us with any questions, requests, comments, or any other needs.


support@pads4puppies.com


Thank you for your interest in our products.
We hope you have a great day!!
Pads4Puppies.com Team

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2. Shipping Policy


At Pads4Puppies.com we are happy to offer you free shipping on your order.  Weather you purchase one case of our housebreaking pup training pads or more you will always receive free shipping straight to your door.  We strive to make sure you will always receive your order in a timely fashion.  Orders typically ship out the same day but we ask you allow 1 – 2 Business days for orders to ship out at the most.  Once the item has been shipped customers typically receive the item 2 days latter but we ask you allow 3 – 5 days for the order to arrive at the most.  Our free shipping is for the lower 48 states only.

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3. Returns Policy


If you have not completed your order yet and are unsure of any aspect of your order please contact us with your concerns, animal type, animal size, and animal weight.  We would be happy to help you make the correct selection.


support@pads4puppies.com


Pads4Puppies.com is committed to Customer Satisfaction. We understand that sometimes the wrong item can be ordered or product can be ordered that is no longer needed. That is why we offer our customers a hassle free 30 day return policy. The 30 days does not become effective until the day you receive your item, not the day you place your order. The Policy can be different or not available for some products, please read on or contact us for more assistance.


Non-Returnable Items:
Open Bags of puppy pads are not returnable. We will accept your unopened bags or case but cannot take back an opened bag of product.


Restock Fee:
We do not charge a restock fee for returns. If your items come back in resalable condition and in our return policy time frame you will receive a full refund for your purchase price.  If you return only a portion of the case than you will be refunded for the returned portion.


Returning your order:
If you received a damaged or incorrect item please contact us and we will resolve that issue for you at our expense. You will not need to return the item at your cost.
To return your unopened bags of puppy pads simply use any carrier you prefer that can provide you a tracking number and return the product to:


WHSE / Pads4Puppies.com
4217 Coronado Ave. Unit D
Stockton, CA. 95204

We do not refund for return shipping charges.


Getting a Refund:
Refunds are made with any applicable taxes in the same form you originally paid. Once a refund has been made it may take 72 business hours to show on your credit card statement. Refunds are only made once the product has been returned and inspected
If you are unsure about the status of your return please contact us.


Canceling Orders:
Please contact us to cancel an order
If your item has already shipped we will not be able to cancel and you will need to follow the terms of our return policy to send the item back.

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4. Privacy Policy


At Pads4Puppies.com we are proud to offer our customers a safe, secure shopping experience that is easy and affordable. We will never share or sell you information to anyone. You can rest easy knowing that your transaction is protected by PayPal. Our entire checkout process is through PayPal who is the most trusted and safest way to order online. You will be able to checkout even if you do not have or want a PayPal account. You will receive PayPal Purchase Protection either way.
We sometimes send out emails notifying our customers of new products or specials. You will have the option of receiving these emails during your checkout process. You will also be able to cancel the emails at any time.

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5. Click Here to view our Training Tips and other helpful information


6. Click Here to order a Sample of our pads.  You pay only the shipping!!


7. Click Here to Contact Us.  Weather you have a question, suggestion, feedback, issue, or anything else; we want to hear from you.

support@pads4puppies.com

Thank you,
Pads4Puppies.com

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